Install, Update and Uninstall

Installing

To install the gCRM add-in:

• Download and unzip the gCRM setup package to a local folder.
• Close Microsoft Outlook.
• Run setup.exe.

gCRM requires the following pre-installed Microsoft components:

• Microsoft .NET Framework 4.6.2 or higher
• Visual Studio 2010 Tools for Office Runtime

If these components are not installed, you will be asked to download and install them from the Microsoft website.
It may require downloading additionally about 100MB.

Updating

To update the gCRM add-in, just install a new version.

Alternatively, you may uninstall gCRM first and then make a clean install.

Uninstalling

To uninstall the gCRM add-in:

• Close Microsoft Outlook.
• Open Control Panel.
• Open Programs and Features.
• Select gCRM and click the Uninstall button.

Troubleshooting

If you do not see the CRM tab, try to repair gCRM installation:

1. Close Microsoft Outlook.
2. Open Control Panel.
3. Open Programs and Features.
4. Select gCRM and click the Repair button.
5. Open Microsoft Outlook.

If there is still no gCRM tab, please try the following:

1. Close Microsoft Outlook.
2. Run the file C:\Program Files (x86)\Gartle\gCRM\RegistergCRM_User.cmd.
3. Open Microsoft Outlook.

If there is still no gCRM tab, try to activate the add-in from the disabled items in Microsoft Outlook:

1. Open the File, Options dialog box.
2. Click on the Add-ins tab.
3. Select Disabled Items in the Manage list (in the bottom left corner) and click the Go... button.
4. Select the gCRM add-in and click the Enable button.

If you still do not see the gCRM tab, please contact us.

Corporate Deployment

You may use the gCRM.msi package to deploy the gCRM add-in to users' computers.

gCRM requires the following pre-installed Microsoft components:

• Microsoft .NET Framework 4.6.2 or higher
• Visual Studio 2010 Tools for Office Runtime

Use the following link to download and install Visual Studio 2010 Tools for Office Runtime:

https://www.microsoft.com/en-us/download/details.aspx?id=56961

System Requirements

Supported versions of Microsoft Outlook:

• Microsoft Outlook 2007, 2010, 2013, 2016, 2019, 365

Supported operating systems:

• Windows 7 SP1, 8, 8.1, 10
• Windows 2008 R2 SP1, 2012, 2012 R2, 2016

Required .NET Framework:

• Microsoft .NET Framework 4.6.2 or higher

Supported architectures:

• x86, x64